Service Centers

US Service Center

Radiodetection Service Center

28 Tower Road
Raymond, ME 04071
USA
Toll Free: 877-247-3797
Telephone: 304-725-1050
Email: RD_Service@spx.com

Radiodetection Service Center

100 Edmond Rd
Kearneysville WV 25430
USA
Toll Free: 800-999-8280
Telephone: 304-725-1050
Email: RD_Service@spx.com

Our Process

• We cannot provide an over-the-phone estimate until we receive the unit for evaluation.
• Upon receipt of equipment, our experienced technician will diagnose the problem & perform the repair once approved by you. No billable repair charges will be performed until authorization is received.
• If you choose not to have your unit repaired and wish to have it returned to you, you will be charged an evaluation fee equivalent to 1 hour of labor.
• If you choose to have the unit scrapped at our facility or used as trade, you will not be charged.
• Any unit sent in without the completed Repair Form will be subject to an additional service fee equivalent to 1 hour of labor.

Return Instructions

• Complete the Repair Form in its entirety and send the completed form to rd_service@spx.com to obtain the required Service Request Authorization (SRA) from our Customer Support team.
• Upon receipt of the SRA, ship your unit directly to our site, as indicated in the instructions.
• Don’t forget to include a return address and phone number.
• A short note describing the symptoms, shipped with the instrument, can often help us diagnose the problem and expedite the repair process.
• It is best to ship locators in their carrying cases. Insure your packages. It is the responsibility of the customer and the shipper to get the package to us undamaged.

Customer must provide [Radiodetection / Schonstedt] (“Company”) with accurate and complete contact information, including a delivery address, when sending customer-owned products to Company. Customer shall inform Company of any changes to contact information when changes occur. If customer fails to provide return authorization, a valid delivery address, or payment for services or shipping, within sixty (60) days of such failure, Company will notify customer that it considers the product to be abandoned. Company will provide notice using the contact information customer furnished when customer authorized service or last updated its contact information with Company. In the event that customer product is abandoned, Company may dispose of customer product, and, may sell, at Company’s discretion, customer product at a private or public sale to pay for any outstanding service performed and storage costs.